Frequently Asked Questions
Find answers to common questions about our authentic Portuguese products
How do you ensure the freshness of perishable items like Queijo da Serra?
All perishable items are shipped in insulated thermal packaging with cold gel packs to maintain optimal temperature during transit.
Are your products imported directly from Portugal?
Yes, we source our products directly from artisanal producers and established brands across mainland Portugal, the Azores, and Madeira.
Do you offer authentic Bacalhau (Salted Cod)?
We offer a variety of premium salted cod cuts, traditionally cured and prepared to meet the highest culinary standards.
Are there gluten-free options available in your catalog?
We carry several naturally gluten-free products, including specific olive oils, honey, and tinned seafood. Please check individual product descriptions for allergens.
Can I track my order once it has been shipped?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your delivery status.
Do you provide bulk discounts for catering or events?
Yes, we offer wholesale pricing and bulk discounts for large orders. Please contact our support team for a custom quote.